Terms of Service

DekkPro is a cloud-based retail and wholesale system developed specifically for the tire industry. The service is provided by DekkPro AS.

The service includes:
- Sales and order system
- Tire hotel administration
- Customer management and communication
- Reporting and statistics
- Third-party integrations

Registration:
You must provide accurate and complete information during registration.

Account Security:
- You are responsible for keeping your login information confidential
- Notify us immediately if you suspect unauthorized access
- You are responsible for all activity that occurs through your account

Access:
We reserve the right to suspend or terminate accounts that violate these terms.

Permitted Use:
The service shall only be used for legitimate business purposes in accordance with applicable laws.

Prohibited Use:
You must not:
- Use the service for illegal purposes
- Attempt to gain unauthorized access to systems
- Distribute malicious software
- Infringe on others' intellectual property rights
- Share login information with unauthorized parties

Prices:
Current prices can be found on our website or in your agreement with us.

Billing:
- Billing occurs in advance per month or year
- Payment deadline is 14 days from invoice date

Price Changes:
We may adjust prices with 30 days notice. Significant changes grant the right to terminate.

Non-payment:
In case of late payment, the service may be suspended until outstanding amounts are paid.

Your Data:
You own all data you enter into the service. We process this according to our privacy policy.

Security:
We implement industry-standard security measures, including:
- Data encryption
- Regular backups
- Access control

Data Processing Agreement:
For processing personal data on your behalf, we enter into a separate data processing agreement.

Availability:
We strive for 99.9% uptime for the service (measured monthly, excluding scheduled maintenance).

Maintenance:
Scheduled maintenance is announced at least 24 hours in advance and is preferably performed outside normal business hours.

Support:
- Email support: Response within 1 business day
- Critical errors: Troubleshooting started within 4 hours during business hours

DekkPro's Rights:
All software, design, logos, and content belong to DekkPro AS or our licensors.

Your License:
You receive a limited, non-exclusive right to use the service during the subscription period.

Feedback:
Suggestions and feedback you provide may be freely used to improve the service.

Service provided "as is":
We do not guarantee that the service will be error-free or uninterrupted.

Limitation:
Our liability is limited to:
- Direct losses
- Maximum of what you have paid for the service in the last 12 months

Exceptions:
We are not liable for:
- Indirect losses or consequential damages
- Data loss due to circumstances beyond our control
- Third-party services

Your Termination:
You may terminate the subscription with 30 days notice at the end of the current period.

Our Termination:
We may terminate the agreement in case of material breach on your part.

Upon Termination:
- You get access to export your data for 30 days
- After 30 days, all data is permanently deleted

We may update these terms as needed.

- Significant changes are announced 30 days in advance
- Continued use after change constitutes acceptance of new terms
- In case of disagreement, you may terminate the agreement before changes take effect

Choice of Law:
These terms are governed by Norwegian law.

Dispute Resolution:
Disputes shall be sought resolved through negotiations. If this does not succeed, the dispute may be brought before the ordinary courts with Oslo District Court as the legal venue.

For questions about these terms, contact us:

- Email: support@dekkpro.no
- Website: www.dekkpro.no