Tire hotels are an important revenue source for many tire shops, but they can also be a logistical challenge. Without a good tire hotel system, you risk inventory chaos, forgotten customers, and lost revenue. Here's a guide to getting full control of your tire hotel.
Overview is key
A good tire hotel system gives you immediate visibility of all tires in storage: who owns them, where they're placed, the condition of the tires, and when the customer last changed. This information should be searchable and accessible with just a few clicks.
SMS notifications for tire changes
SMS notifications for tire changes is perhaps the most important feature of a tire hotel system. When the season approaches, you need to be able to send SMS to all hotel customers with information that it's time to change tires. The best systems let you send to many customers simultaneously and include a link where the customer can book a time.
Schedule integration
Schedule integration makes everyday life easier. When the customer responds to the SMS and books a time, the appointment should automatically appear in the schedule. This way you avoid double bookings and get a smooth workflow throughout the tire change season.
Storage sections and placement
Storage sections and placement help with physical organization. Divide the tire hotel into sections and assign each customer's tires a specific location. When the customer comes to change, the technician quickly finds the right set. Also read our tips for tire storage and system selection.
Online customer portal
Online customer portal gives your customers a better experience. With an online portal, customers can see their tires in storage, check tire condition, and book a time for changing. This saves you phone calls and gives customers greater flexibility.
Invoicing and follow-up
Invoicing hotel customers should be simple. The system should keep track of which customers have been invoiced and make it easy to generate invoices for hotel storage – whether quarterly, semi-annually, or annually.
Following up on customers who don't change is important. Some customers forget to change tires or don't respond to SMS. A good system gives you an overview of who hasn't changed, so you can follow up with a reminder or offer to send the tires home.
DekkPro's tire hotel module is developed in close collaboration with tire dealers who run tire hotels daily. The result is a system that covers all needs – from notifications to invoicing. Want to see how it works? See pricing and book a demo today.